Truist - 33 Reviews - Bank (2024)

We have had several accounts with them, I think it’s foolish to require ID for cash deposits. Most of the branches close to us are closed so it’s a chore just to get to a branch. I hope they open more when the transition is complete

The Belleview, FL branch is the only SunTrust branch where Ive ever had a problem doing business. Ive been a good customer for over 10 years, yet Belleview consistently comes up with things to make transactions difficult. Their location is sometimes convenient for me, but after the latest issue, Ill just go ahead and drive further to a different branch. They say, we appreciate your business. I say, sure you do...

Stay away from this bank. They are not credible. I was victim of a scam. They told five different conflicting stories with regards to my account. Finally, they closed my account. This is no way to treat an account holder who has had a banking relationship with them for ten years. THESE SCUMBAGS need to go out of business. Currently, I am trying p to find attorney for a possible consumer lawsuit against them.

I just wanted to say I had an absolutely wonderful experience with my banker Tara today . She was absolutely amazing and took great care of me as well as she took her time explaining everything I needed to know ... she has a passion for helping others and it shows immediately when you walk into her office , I will recommend Tara to anyone I can .

Very disappointed with the customer service i called around 2pm to see if they could cash a savings bond and i was told yes they can do it. when i get to the bank i was told i must make an appointment and be a member to cash savings bonds. extremely dissatisfied with my experience today and i will never return. next time maybe you will tell the costumer ever aspect of the situation

This is a terrible excuse for a bank . wanting my driver license to deposit a check and cash . In to my account I have had for several years and a nother one for 8 years . I did not want any cash back either .ever since they merged with bb&t .I will be closing my accounts with them. Better save your deposit slip as well they will try to over draw you and in a hurricane and you can not get your funds either unitll they reopen in about 7 days or so .they did this to me a few years ago .then basically said I was lying untill I laid on the teller reciept. My banking will be Florida credit union .no maintenance fees what so ever . None of the nonsense either.

This is a terrific bank everyone is so helpful. The manager RUTHANN IS TERRIFIC SHE ALWAYS GETS BACK TO YOU AND SOLVES YOUR PROBLEM. WE HAVE BEEN USING THIS OFFICE IN BELLEVIEWFOR OVER 12 YEARS. THEY ARE LIKE FAMILY I TRULY TRUST THEM 100% FOR THEIR ADVICE.VICKI PINE AND JOE PINE

Deposit cash in the atm. Sent an error message machine would not give me my cash back or receipt. I then went through the drive through where I was told the atm wasnt their responsibility and to call the number on my card only to be told the system is down to call back tomorrow.

The manger is dishonest and deceptive. I was outright lied to and given misinformation. I presented a valid check drawn on Suntrust. They refused to cash it, after I told them I was complaining to the Comptroller of Currency and National Bank association, she begrudgingly put up a small amount of cash --THEN TRIED TO CHARGE ME 15 DOLLARS AS A FEE!!!! I have filed complaints to Federal agencies, and suggest any human stay away form a poorly run and dishonest institution. I have called BB&T also. BEWARE, THESE ARE IGNORANT & DISHONEST employees.

Their fraud department is heartless as heartless gets. On top of that I stay honest by paying off one of my cards $800 then 2 to 3 months later (me thinking all accounts closed) there has been $11.99 charges each month on a card I dearly beloved THAT HAD A $4,200 CREDIT LIMIT IN IT STAY AWAY SINCE MERGER. WARNED