FlyerTalk Forums - Marriott Bonvoy ‘Ambassador Elite’ Experiences Discussion Thread (2021 / 22 (2024)

This is spot on. The notion that anyone ought to target Marriott spend for Ambassador status when Marriott fails to provide even the most basic details about future service levels is rather mindboggling.

Though I would add that the writing is pretty clearly on the wall, and that anyone who expects anything except more program devaluations is going to be disappointed.

Got the generic "we see you booked a stay coming up, is it for anything special?" email and I replied that I was popping the question to my partner of almost 12 years, and asked if they had anything to help her say 'yes'.... didnt even get a joking reply. for an award stay costing over a million points with a $15,000 cash copay.

SMH

I suppose I was excited to get the email and thought the offer sounded great. But now understand that the ambassador service is worthless.

i emailed the Marriott personnel who replied above. Sent my email last. Ugh this and no response from them either. Oh well

Hello mjh218,

Sorry again for any inconvenience caused. Would you please send a Private Message with your full name, email address and Marriott Bonvoy member number for us to search the email you sent? So that we can further check on that for you. Thank you.Best regards,

Carrie L
Specialist Social Media
Marriott International

That's never been Ambassador territory. If it's a decent hotel, the concierge can help with those things. Ambassador service can put you in touch with concierge if you don't feel like calling the hotel, but if you want quick service you're best off calling.

That refers to on-property amenities.

I'm pretty sure it was. But this was over 6-7 years ago. I remember calling my Ambassador to make table reservations for me and my friends at a dance club in Vienna. It was done over concierge of course but the emails were between me and my Ambassador.

I also remember my Ambassador provided me a list of go to restaurants in whatever city I was staying at. And I did remember the ad on SPG TV stating that kind of service.

not if you had a great ambassador. I had two that provided excellent restaurant recommendations, often times form personal experience as they traveled often themselves.

So my birthday's coming up. Instead of gifts guess what I get?
A genetic email that's prob there to push more stays at their hotels. However I do already have a stay booked using points on my birthday so guess have to find out what their replies will be.
My guess is no more gifts.

As for restaurants I did asked them for help before and they did in fact recommended some restaurants. If your personal ambassador never been there before they will ask the local ambassador team. Guess that's gone now since they fired most personal ambassadors and replaced them with under-trained call center employees?
Hello xxx,

As a valued Marriott Bonvoy Ambassador Elite member, we couldn’t help but notice that your birthday is right around the corner!

There is no better way to celebrate a birthday than with a well-deserved trip or special staycation!

Let us help plan the details! Reply to this email, and an individual Ambassador will be there for you every step of the way to help plan something memorable. The more we get to know you, the better we can personalize this and any other upcoming trips!

However you choose to celebrate, we hope you have a wonderful birthday!

Safe travels, and thank you for your loyalty,

The Ambassador Team

Just wondering, is anyone else experiencing 30+ minute hold times with the Ambassador line today?

khabah

In the past the Ambassador would reach out to the concierge at the hotel you were staying at and ask for advice on local restaurants and as the Ambassador generally knew your preferences and types of food, atmosphere you liked they could relay this to the concierge to enable them to give good advice. But yes I think that sort of level has service has long since gone from the generic Ambassador service. They are also so over worked now due to not enough Ambassadors and way to many Ambassador level guests who are now travelling that they just don't have the time even if they had the inclination.

My advice would be contact the hotel directly.

Got the reply from the birthday email yesterday. Just says we noticed you used your SNA and we hope you get an upgrade...

Great help there. And as I imagined no gifts.

Edit: Stay's coming up very soon, Hotel emailed me about the stay and even though I emailed the AMB team twice about this there's nothing from them for my birthday. Not even the generic email asking your checkin time. Thanks a lot Marriott!

https://cimg6.ibsrv.net/gimg/www.fly...f4d9e6a81e.jpg

I am impressed!!!

Today, 5-days before my check-in, I received notice from JW Marriott Cancun that I have been upgraded to 1345 square feet Ocean Front Large Suite. This is soooooo nice.

The Ambassador Service went through for me. I am very happy.

You were wrong, somewhat.

I am pretty sure that the AMB service contacted the hotel and did some pushing.

Well, this is my first connection with the AMB service. It worked out pretty nicely.

Overall, excellent experience with MB AMB Service. :tu:

Nice to hear your SNA cleared, but I'm not sure I would draw any conclusions about the value of Ambassador status from a single experience, particularly given the large number of Ambassadors who are basing their conclusions about its value on a much larger data set.

And who continually and completely disregard any data that doesn't fit their preconceived notions. Count me as another satisfied Ambassador member who has had plenty of great experiences with Bonvoy both before and after the merger with Starwood. Has everything been perfect? No, and I've been clear here that overall Marriott's customer service has declined due to being merged with the inferior SPG program. But don't pooh-pooh everyone else's good experiences based on limited anecdotal, biased reports here on FT.